about delivery
-
My address is not in the delivery areas?
Contact us so that we can find a solution together.
-
What are the delivery slots?
When ordering you indicate your desired niche, it will be confirmed by email 24 hours before delivery. The delivery being made by cargo bike the time slot is within a range of 2 hours
-
What are the delivery areas?
For the moment we deliver the center of Geneva and Carouge. Postal codes: 1201, 1202, 1203, 1204, 1205, 1206, 1207, 1208, 1209, 1227. If you wish to be delivered outside of these areas, do not hesitate to contact us. As long as it is accessible by bicycle, we will try to find a solution!
-
Is the cold chain respected?
The cold chain is maintained until the delivery of your hand-delivered order. Your dishes are transported in refrigerated containers. The temperatures are controlled by us.
-
What are the delivery days?
We deliver from Tuesday to Saturday. This allows us to cover the whole week, guaranteeing you the maximum freshness of our dishes. Your dishes are cooked within 24 hours before delivery.
-
How do I get it delivered if I'm away?
Contact us by email or text to change the address or tell us if we can deliver to a third party. Otherwise, we will keep your order at our premises and you will have 48 hours to collect it. After this time, we will no longer be able to serve them for hygienic and conservation reasons. Any costs incurred remain at your expense.
-
What is the means of delivery / transport?
You will see our cargo bike circulating in the streets of Geneva, for fast and ecological delivery!
about services
-
Are you having a problem with a dish?
Contact us immediately, we will do everything to answer you and bring you a solution.
-
Storage of my dishes
All our dishes are prepared from raw and fresh products in our premises in the center of Geneva. You can eat our dishes up to 4 days after delivery, keeping them in the refrigerator. You will not find any preservative or color in our dishes. The expiration date (DLC) of your dishes and indicated on the packaging box. If a product is consumed after this date, no responsibility will be engaged on our part. Remember to put your dishes in the fridge upon receipt.
-
Contact Us
Our team is at your disposal throughout the week and responds to you as quickly as possible.
Contact us:
By email 7/7: info@cookforme.ch
By phone: +41 79 890 08 60 (Mon-Fri)
-
How do I heat my dishes?
All the instructions for reheating your dishes are indicated on the site and on request, on a sheet of recycled paper delivered with each meal basket. It summarizes your dishes and the instructions for reheating them in the microwave, in the traditional oven or in the pan. Obviously, your microwave may be less powerful or set differently. If the reheating time is not sufficient, extend it in 30 second increments. If you reheat the dish in the traditional oven, don't forget to transfer it to a suitable dish.
-
Where can I find my receipt?
Your receipt will be sent to you by email upon confirmation of payment. You will find there the detail of the chosen dishes and the total debited.